Fjord Florals Privacy Policy
At Fjord Florals, we are committed to protecting your privacy and handling your personal information with transparency and respect. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform, purchase our fresh flower arrangements, engage us for custom event designs, receive local flower delivery, attend our floral workshops, or buy plants from us. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, delivery address, billing address, email address, and phone number when you place an order, sign up for our newsletter, register for a workshop, or contact us.
- Payment Information: When you make a purchase, we collect necessary payment details such as credit/debit card numbers. Please note that we do not store full credit card details on our servers; this information is securely processed by third-party payment gateways.
- Order and Service Details: Information related to your purchases, custom floral design preferences, event details, workshop attendance, and delivery instructions.
- Communication Data: Records of your communications with us, including emails and customer service interactions.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, referral source, pages visited, and time spent on our site. This is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for several purposes:
- To Provide and Manage Services: To process your orders, deliver fresh flower arrangements, manage event floral designs, provide corporate floral services, facilitate local deliveries, register you for workshops, and handle plant sales.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.
- Personalization: To tailor our services and communications to your preferences, such as recommending products or services you might be interested in.
- Marketing Communications: To send you newsletters, promotional offers, and updates about Fjord Florals, where you have consented to such communications. You can opt out at any time.
- Improve Our Services: To analyze how our services are used, understand customer needs, and develop new features or improve existing ones on our online platform.
- Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and ensure the security of our services.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party partners who perform services on our behalf, such as payment processing, delivery services, website hosting, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: When required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Your Rights
Under applicable data protection laws, including the GDPR (to the extent it applies) and New Zealand privacy laws, you have certain rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
- Right to Erasure ( "Right to be Forgotten"): In certain circumstances, you can request that we delete your personal information.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information in certain situations, including for direct marketing.
- Right to Data Portability: Where applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Fjord Florals
78 Victoria Street, Floor 2
Wellington, Wellington, 6011
New Zealand